Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.
Our Contract
You will have an opportunity to check and correct any input errors in your order up until you click on the Submit Order button. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). Please note that these e-mails are acknowledgements, not acceptance of your order. Acceptance of your order and the creation of a legally binding contract between us will only occur once payment has been received from you and cleared.
Prices and Payment
All prices and charges on this site are in UK pounds (£), if you live outside of the United Kingdom your credit card company will convert the transaction into your home currency. Our prices exclude delivery charges (for details see 'Delivery' below). The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or offer a full refund.
We try very hard to ensure that all information on this site and in our literature is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order with the corrected price and/or description or if you would like to cancel it.
We accept payment by Credit/Debit Card, PayPal or by Cheque (please note that we require cheques to be cleared before your order can be sent to you).
Due to charges forced upon us by the credit card companies we have been forced to apply a minimum order charge of £3.00
Voucher Codes & Gift Certificates must be used at the point of order on our website and cannot be used retrospectively after the order has been placed, nor can they be requested to be credited against an existing order after it is placed.
Delivery
Delivery Charges.
We make every effort to keep our delivery charges as low as possible. Our charge depends on your location and the order value, the delivery charge will be displayed to you during the checkout process. You only pay one delivery charge, irrespective of the number of products ordered.
Our current delivery charges are detailed on our Delivery page, please click here for more details. In some extreme circumstances we reserve the right to charge carriage costs at the actual cost charged to us by the courier. This would only happen on orders being delivered outside of the mainland UK as determined by the courier companies and covered by their remote areas, we will contact you before sending the order to advise you of the extra charge and give you the option to cancel your order if you disagree with this additional charge.
How We Deliver
All products are delivered either by courier or by post, depending on their size and value. Very occasionally different products in the same order may be delivered separately.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products email us. We do not accept responsibility for loss of products while in transit but will do all we can in our power to resolve any problems.
Return of Faulty Goods.
The following are guidelines. Wherever possible we will respond to your individual circumstances. All our products come with a 30 day guarantee and exchange policy. To qualify for a refund or exchange the product must be:- in 'as-new' condition; complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging). Please return the product to Maries Cross Stitch Ltd, 116 Clare Road, Braintree, Essex, CM7 2PQ, England, UK with your full details and a copy of the confirmation email and or invoice when you placed the order. A re-stocking charge of up to 25% may be applied to orders returned for a refund that are not in "as-new" condition. Carriage charges will not be refunded on orders returned that are not faulty or incorrect. THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
General.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. These terms and conditions only cover the MariesCrossStitch website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply
Maries Cross Sitch Limited. Company Number 6491494. Registered office: 54 Challis Lane, Braintree, Essex, CM7 1AJ, UK