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Customer Services

Covid-19 Update

Order Delays
During these difficult times for us all we are doing out best and remaining open to process your orders. However, we are currently experiencing a higher than normal number of orders and are doing our best to get your orders out on time. You may experience a  delay with your order of a few days, but please be assured we are working our best to minimise any delay.

Stock Availability
Some of our suppliers have chosen to close their facilities so we are experiencing problems in sourcing some of our products. We are doing our best to remove them from our website but if you do order a kit that is going to be delayed we will send you an email to let you know and as soon as the warehouse is open again your order will be sent out. If you are looking for a kit quickly we recommend ordering a kit that is in stock.

Staying Safe
Our main priority is for the safety of our staff, customers and suppliers at all times. We have put measures in place to ensure that we can remain open while maintaining the safety of our staff, however please do be patient if you contact us as we are a lot busier than normal and working with limited staff.

Stay safe and look out for each other.
All the best from,
Marie and the whole team at MariesCrossStitch.co.uk


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